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My AV is blocking Arthachitra
Posted: Fri Mar 27, 2015 10:06 am
by sunbim31
My AV 360Total Security was blocking the installation.
However I have installed after temporary inactivating the AV
But it is again blocking and showing Trojan warning , the screenshot I have attached.
Please post your remedy.
We also need more you tube videos of the functioning of the SW(only one available so far)
Re: My AV is blocking Arthachitra
Posted: Fri Mar 27, 2015 10:25 am
by Admin
Hello,
Welcome to the forum and thanks for your post.
Please add ArthaChitra in the list of Exclusion in Norton 360 to resolve the scenario.
- In Norton 360 goto the "Settings" tab.
- Select "Antivirus" from the Detailed Settings field.
- Under the "Scans and Risks" tab, scroll down to the bottom
- Locate the "Exclusions / Low Risks" section
- Next to "Items to Exclude from Auto-Protect, SONAR...etc" click on "Configure [+]"
- In the window pop up labeled "Real Time Exclusions" click "Add" and browse to the ArthaChitra installation folder (typically C:\Program Files (x86)\ArthaChitra 1)
- Make sure to check the box for "Include subfolders"
- Click "OK"
- Click "Apply"
Please refer to this youtube video which further illustrates it.
https://www.youtube.com/watch?v=8-jzNKtY3z0
Re: My AV is blocking Arthachitra
Posted: Fri Mar 27, 2015 10:44 am
by sunbim31
Thank you , Done
Re: My AV is blocking Arthachitra
Posted: Fri Mar 27, 2015 11:41 am
by Admin
My apologies, it seems you are using 360 Total Security.
In such case please open 360 Total Security and click on the 3 little lines on the Top Right of the application
Click Settings
Click on "Trust List"
Click on "Add a file"
Browse to the ArthaChitra installation folder (typically C:\Program Files (x86)\ArthaChitra 1) and add SharpCharts.exe